Effective Date : 8th July, 2025 

At Esteem Reputation LLC (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.esteemreputation.com, or engage with our services.

1. Information We Collect

We may collect personal and non-personal information including, but not limited to:

• Name, email address, phone number
• Business name and address
• Communications and inquiries sent to us
• Documents or files submitted via forms
• Information related to services requested or used
• IP address, browser type, and usage data via cookies and tracking tools

 

2. How We Collect Information

We collect data through:

• Website forms (e.g., contact, demo booking)
• Direct email or phone communication
• Onboarding and service intake processes
• Website usage tracking (via cookies and third-party tools)
  
  

3. Use of Information

We use collected information for:

• Delivering and personalizing our services
• Responding to inquiries and support requests
• Internal reporting and performance tracking
• Sending service updates, invoices, and reminders
• Marketing, remarketing, or client outreach campaigns
• Legal and compliance requirements
  
  

4. Cookies and Tracking

We use cookies and third-party analytics tools (e.g., Google Analytics) to:

• Monitor website performance
• Improve user experience
• Analyze traffic trends
  By using our site, you consent to the use of these technologies. You may disable cookies in your browser settings at any time.
  
  

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Internal team members and contractors strictly for service delivery
• Third-party service providers (e.g., analytics, email platforms)
• Legal authorities when required by law
  
  

6. Data Storage and Security

We implement commercially reasonable security measures to protect your data, including:

• Secure cloud storage
• Access controls and encryption
  However, no online transmission or storage method is 100% secure. Use of the website is at your own risk.
  
  

7. Retention of Data

We retain your information as long as necessary for service delivery, legal compliance, and internal business purposes. You may request deletion of your data by contacting us directly.

8. User Rights

As a user, you may:

• Request access to your data
• Ask for data correction or deletion
• Opt-out of email marketing communications
• Inquire about how your data is being used
  
  

9. Children’s Privacy

Our services are intended for adults 18 years and older. We do not knowingly collect data from individuals under 18.

10. Use of Client EMR Access and Patient Information

In order to deliver tailored services to our healthcare clients, Esteem Reputation LLC may, upon client request or consent, access patient data through the client’s Electronic Medical Records (EMR) system. This may include names, contact details, appointment history, and other relevant data needed to perform services such as:

• SMS/email review campaigns
• Patient feedback and satisfaction surveys
• Appointment follow-ups or reminders
• Marketing automation workflows
  
  

All such data collection and usage will adhere strictly to the following policies:

• Data is collected only with the client’s explicit authorization and for the sole purpose of fulfilling contracted services.
• We fully comply with HIPAA and all applicable state and federal privacy regulations.
• Esteem Reputation does not sell, disclose, or distribute patient data to any third party.
• All patient information is handled with strict confidentiality and is permanently destroyed at the end of the service engagement or contract termination.
• Clients are responsible for ensuring that any EMR access granted to us is permitted under their own privacy and compliance protocols.
• Documentation detailing our data handling procedures and safeguards is provided to every client before contract initiation.
  
  

Esteem Reputation LLC is committed to maintaining the highest standards of data privacy and security in all client relationships.

11. Client Logos and Testimonials

Esteem Reputation may display logos or testimonials from current or past clients for marketing purposes. By using our services, you grant us the right to use your logo or testimonial unless otherwise agreed in writing.

12. Third-Party Links

Our website may include links to external websites or services. We are not responsible for the content or privacy practices of those third parties.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

14. Contact Us

If you have questions or requests related to this Privacy Policy, please contact: info@esteemreputation.com